What's Happening?

What's Happening?

Why a Bus Pass Can Change A Life

Anti-Poverty Strategies, Research & Evaluation

bus2Many Canadian communities are developing comprehensive anti-poverty strategies. Increasingly, affordable access to transit is emerging as a key component in these strategies. Access to the bus – especially ongoing, flexible access – can change the life of a person living on a low income.

An affordable bus pass has a number of advantages over programs that offer single bus tickets to people in need.  Many single parents need to drop children off at child care on the way to work or pick up groceries on the way home. A transit pass makes these “chained” trips affordable. It also means that a rider doesn’t have to prioritize their bus trips. He or she can use the bus to attend a medical appointment confident in the knowledge that they will also be able to ride the bus to a parent-teacher interview or drop in on a friend.

In 2011, Guelph City Council approved the Affordable Bus Pass as a two-year pilot project. Guelph’s model uses Stats Can Low Income Cutoffs to determine eligibility. Although some municipalities place a ceiling on the number of affordable passes that can be sold, Guelph chose to make passes available to all qualified applicants. Click here to read more about the program on the City’s website. 

Early in 2013, the City commissioned Taylor Newberry Consulting to evaluate the pilot phase of the project in order to inform council’s decision about whether to make the service permanent. Our evaluation report looked at data on pass sales, ridership, and the demographics of users. We also spoke directly with people using the pass, municipal staff and partners.

We found that the pass had been well used. Over two years, almost 2200 people (or about 17% of all people living below the poverty line in Guelph) have used the pass. We heard from users that the pass had made a real difference in their lives. We also learned a great deal about the challenges that a municipality can face in the process of launching and managing this kind of program. Our report offered suggestions about making the program more accessible and more cost-effective. At the end of the day, we concluded that the success of the Affordable Bus Pass in Guelph really relied on three key factors; 1) the willingness of municipal staff from different departments to work together, 2) the ongoing support of key community allies and 3) the commitment of the steering committee to ongoing measurement and reporting of progress.

bus pass cover

Click on this image to read the Executive Summary on the City of Guelph website

In October of 2013, TNC was very pleased to be present in council chambers when the social services committee forwarded the proposal for ongoing funding of the Affordable Bus Pass to council. On November 25th, the program became permanent.

At TNC, we work hard to help our clients translate evaluation findings into action. The Bus Pass story is a great example of this process in action. We were thrilled to have played a part in making sure that the Affordable Bus Pass Program will continue to help people living with low incomes participate more fully in the life of the City of Guelph.  

 

About Andrew Taylor

I believe that the TNC team is well placed to deliver truly useful results. Our research leads to action, period. That’s unique in our business. It is really great to work with a team so dedicated to helping groups deliver better services and to feel more motivated and engaged with their communities. It is what we do best and we have fun doing it. I think that translates into a great customer experience. For me, building close relationships with our clients is a key part of our approach and a big part of why I love working at TNC.